Frequently Asked Questions – PhoneHub Lebanon

Quick answers to the questions we get most often. Can't find yours? Message us on WhatsApp at +961 71 555 017 — it's the fastest way to reach us.

Delivery

Do you deliver all over Lebanon?

Yes. We deliver to every area in Lebanon: Beirut and Greater Beirut, Mount Lebanon, North Lebanon, South Lebanon, and the Bekaa. We do not ship outside Lebanon.

How much is delivery?

A flat $4 anywhere in Lebanon. Free delivery is sometimes offered during promotions or on bulk orders.

How long does delivery take?

Beirut and nearby areas: within 48 hours. Other regions: 2–4 business days. Orders placed before 2 PM are usually processed the same day; orders after 2 PM go out the next business day. Holidays, strikes, or courier delays can add time.

How do I track my order?

You'll get a WhatsApp or SMS confirmation when your order is dispatched. For a live update, message us on WhatsApp with your order number.

Can I pick up from the store instead?

Yes. Visit us at PhoneHub, Santa Maria Plaza, Main Road, Hadath (near Hawilo), Beirut. Message us first so we can have your order ready.

Payment

What payment methods do you accept?

• Credit or debit card (Visa, Mastercard, American Express) — paid securely at checkout
• Whish Money — paid online at checkout
• Cash on Delivery — pay the courier when your order arrives, anywhere in Lebanon. Please have the exact amount ready.

If I pay online, will the courier ask for money?

No. Prepaid orders are delivered as paid — the courier collects nothing.

Are prices in USD or LBP?

Prices are shown in USD. Cash on Delivery can be paid in USD.

Products

Are your products original?

We clearly label every product as original, OEM, or premium copy on its product page, so you always know exactly what you're buying. We stock trusted accessory brands including HOCO.

How do I know if a case or screen protector fits my phone?

Each product page lists the exact phone models it fits. If you're not sure, send us your phone model on WhatsApp and we'll confirm before you order.

Do your chargers and cables support fast charging?

Charging speed (wattage) and supported standards are listed on each product page. If you tell us your phone model, we'll recommend the right charger.

Is there a warranty?

Some accessories, such as chargers and branded items, include a warranty — the details are on the product page. Any item that arrives defective or damaged is covered by our 48-hour replacement guarantee (see below).

What if an item is out of stock?

Message us on WhatsApp — we can tell you when it's coming back or suggest a similar product. Some items can be ordered in on request.

Returns, Exchanges and Cancellations

My item arrived defective or damaged. What do I do?

Contact us on WhatsApp within 48 hours of delivery with your order number and photos. Once confirmed, we exchange it for the same item at no cost, and we cover the delivery of the exchange. If it's out of stock, we refund you in full.

Can I return an item if I changed my mind?

No. All sales are final for change of mind, wrong item ordered, or items no longer wanted. Please double-check your phone model before ordering — we're happy to confirm compatibility on WhatsApp.

Which items can't be exchanged or refunded?

• Screen protectors and earbuds once opened from their original packaging
• Items missing their original packaging or accessories
• Items damaged through misuse

How are refunds paid?

Within 3–5 business days, to the same method you paid with: card refunds go back to your card, Whish refunds to your Whish account, and Cash on Delivery orders are refunded in cash at our Hadath store or by Whish transfer.

Can I cancel my order?

Yes, free of charge, at any time before dispatch — just send us your order number on WhatsApp. If you cancel after the order has been handed to the courier (including refusing it at the door), the $4 delivery charge remains payable.

Store and Support

Where is your store?

PhoneHub — Santa Maria Plaza, Main Road, Hadath, near Hawilo, Beirut, Lebanon.

What are your support hours?

Monday to Saturday: available all day. Sunday: limited WhatsApp support only.

How can I contact you?

• WhatsApp (fastest): +961 71 555 017
• Email: info@phonehublb.com — we reply within 24 hours on working days
• Instagram: @phonehub.lbn

Can I order on WhatsApp instead of the website?

Yes. Send us the product name or a link from phonehublb.com, your name, address, and phone number, and we'll confirm your order.