Refund policy

Return & Refund Policy – PhoneHub
Last Updated: 18-09-2026

All sales are final
We do not accept returns or issue refunds for change of mind, wrong item ordered, or items that are no longer wanted.

Defective or damaged items
If your item arrives defective or damaged, contact us on WhatsApp at +961 71 555 017 within 48 hours of delivery, with your order number and photos of the item.
• Once the defect is confirmed, we exchange it for the same item at no cost to you.
• If the item is out of stock and no suitable exchange can be offered, we issue a full refund of what you paid.
• If the problem was our mistake (a defective, wrong, or damaged item), we cover the delivery cost of the exchange.

How refunds are paid
Refunds are issued within 3–5 business days, to the same method you paid with:
• Credit or debit card (Visa, Mastercard, American Express): refunded to the same card. Depending on your bank, it may take a few extra business days to appear on your statement.
• Whish Money: refunded to your Whish account.
• Cash on Delivery: refunded in cash at our Hadath store, or by Whish transfer if you prefer.

Items not eligible for exchange or refund
• Screen protectors and earbuds once opened from their original packaging
• Items missing their original packaging or accessories
• Items damaged through misuse

Card payments
If you have any issue with a card payment, please contact us on WhatsApp first. We resolve most issues the same day, which is faster than opening a dispute with your bank.

Contact
WhatsApp: +961 71 555 017 · Email: info@phonehublb.com
PhoneHub, Beirut, Hadath, Main Road, Santa Maria Plaza, Near Hawilo, Lebanon