Shipping & Returns

Delivery

PhoneHub delivers cash on delivery (COD) across Lebanon. Contact us on WhatsApp at +961-71-555-017 to place an order or track your delivery.

Orders placed before 3pm are typically dispatched the same day. Delivery to Beirut and Mount Lebanon takes 1-2 business days. All other regions take 2-3 business days.

Returns and Exchanges

All sales are final. We do not accept returns or issue refunds as a general policy. The only exception is defective or damaged items.

Defective or Damaged Items

If you receive a defective or damaged item, contact us within 48 hours of delivery on WhatsApp at +961-71-555-017 with your order number and photos of the item. We will assess the issue and, if the defect is confirmed, offer an exchange for the same item. No refunds are issued for defective items - exchanges only.

A refund will be issued solely in the case where the item is out of stock and no suitable exchange can be offered. In that case only, the full amount will be refunded within 3-5 business days.

Non-Eligible Items

The following items are not eligible for exchange or refund under any circumstances: screen protectors and earbuds once opened from original packaging, items missing original packaging, and items damaged due to customer misuse.

Contact

For all delivery and exchange inquiries, reach us on WhatsApp: +961-71-555-017, or visit us at PhoneHub, Hadat, Beirut, Lebanon.